Delivery Guide

Welcome to Clerise Hong Kong Limited. As our platform offers digital services and features (such as memberships, points, and virtual gifts), this Delivery Policy outlines how and when you will receive your purchased services.

1. Digital Delivery Only

All products and services offered on veliscamatch.com are delivered digitally. This includes:

• Subscription access
• Chat points or credits
• Virtual gifts
• Premium features or upgrades

There are no physical goods shipped to your address.

2. Delivery Timeframe

Most digital services are delivered immediately after successful payment.

In rare cases, it may take up to 10 minutes due to network or system delays.

If you experience a delay beyond 30 minutes, please contact our support team.

3. Access to Services

• Subscriptions: Activated instantly upon confirmation of payment.
• Points: Credited to your account immediately and visible in your dashboard.
• Virtual Gifts: Available for use right after purchase.

4. Email Confirmations

Upon successful transaction, you will receive:

• A payment receipt
• A confirmation of activation or credit
• Any relevant instructions (if applicable)

If you do not receive a confirmation email within 10 minutes, please check your spam folder or contact us.

5. Failed or Delayed Deliveries

If your service or feature hasn’t been delivered within 30 minutes:

• Do not repurchase the service immediately.
• Contact our support team at:
  contact@clebsmatch.com
• Include your username and payment reference ID for faster resolution.

6. Changes to This Policy

We may update this Delivery Policy periodically. All updates will be posted here, and the new version becomes effective immediately.

7. Contact Us

For help regarding service delivery, reach out to:
Email: contact@clebsmatch.com
Address: NIT 308, 3/F., CHEVALIER HOUSE, 45-51 CHATHAM RD SOUTH, TSIM SHA TSUI, Hong Kong